Alternative Dispute Resolution (ADR)

Alternative Dispute Resolution (ADR)

At Razu, we value your satisfaction and are committed to resolving any issue as quickly and effectively as possible. However, if a dispute arises related to your purchases, you can use the available Alternative Dispute Resolution (ADR) mechanisms.

Under European and Portuguese law, consumers have the right to access independent platforms and entities that facilitate the resolution of disputes outside of court, simply, quickly, and free of charge or at a low cost.

European Union Online Dispute Resolution Platform

To file a complaint through the online platform, you can access it here:
https://ec.europa.eu/consumers/odr/

Alternative Dispute Resolution Entities

You can also contact the following recognized RAL entities in Portugal:

For any questions regarding your order or service, please contact us directly through our customer support channels before resorting to RAL. We're here to help!