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Complaints Book
At Razu, your satisfaction is our priority. If you have a complaint, you can submit it through the Complaints Book, a consumer right guaranteed by law.
How to access the Complaints Book?
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Online: You can submit your complaint through the official electronic platform of the Complaints Book, accessible here:
https://www.livroreclamacoes.pt -
In paper format: If you prefer, you can request the Complaints Book in physical format from our customer support service, which will be sent or made available to you in accordance with the applicable rules.
Deadline for response
After receiving your complaint, we undertake to respond within a maximum period of 15 working days.
If you need help managing your complaint or have any questions, please don't hesitate to contact our customer support team. We're here to help.
