Privacy Policy

Privacy Policy

Last updated: July 16, 2025

This Privacy Policy describes how Razu (“we,” “us,” or “our”) collects, uses, and discloses your personal data when you visit, use our services, or make a purchase on our website (the “Site”), or otherwise communicate with us in connection with our services (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to the user of the Services.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will post the revised version on the Site, update the “Last Updated” date, and take any additional measures required by applicable law.

How We Collect and Use Your Personal Data

To provide our Services, we collect personal data about you from various sources. The information collected varies depending on your interaction with us.

In addition to the specific uses described below, we may use your data to communicate with you, provide or improve the Services, comply with legal obligations, enforce our terms, and protect our rights and those of our users.

What Personal Data We Collect

The nature of the personal data we collect depends on how you interact with our Website. By “personal data” we mean any information that identifies or can be associated with you.

Information Collected Directly from You

These may include:

  • Contact details: name, address, telephone number and email.

  • Order information: name, billing and shipping address, proof of payment, email and phone number.

  • Account data: username, password, security questions, among others.

  • Customer support information: any data included in your communications with us.

Some features of the Services require you to provide us with certain information directly. You can choose not to do so, but doing so may prevent you from accessing those features.

Information About Your Use

We may automatically collect information about your interaction with the Services (“Usage Data”) through cookies and similar technologies. This may include:

  • Device and browser data

  • IP address

  • Data on network connection and browsing patterns

Information Collected from Third Parties

We may also receive data from:

  • Technical partners like Shopify

  • Payment processors (e.g. card details, IBAN, billing address)

  • Marketing and analytics tools, third-party cookies, pixels, SDKs

All data obtained from third parties is treated in accordance with this Privacy Policy.

How We Use Your Personal Data

Service Provision

We use your data to process payments, ship orders, manage your account, facilitate exchanges and returns, and ensure basic Site functionality. We may also enhance your experience by integrating related Shopify services, as defined in their policies.

Marketing and Advertising

We may use your data to send you promotional communications via email, SMS, or post, and to personalize the advertising displayed. If you live in the EEA, the processing is based on our legitimate interest (Art. 6(1)(f) GDPR).

Security and Fraud Prevention

We use your data to prevent fraud, illegal, or malicious activity. You are responsible for the security of your access credentials. If you suspect misuse of your account, contact us immediately.

Customer Support and Service Improvement

We use the data to provide support, answer questions, and improve our services — also based on legitimate interest (Art. 6(1)(f) GDPR).

Cookies

Like many websites, we use cookies on our Site. For more information about the cookies used in conjunction with Shopify, see: https://www.shopify.com/legal/cookies

You can set your browser to refuse cookies, but this may affect your experience on the Site and disable certain features.

How We Share Your Personal Data

We may share your personal data with third parties in the following situations:

  • Service providers (e.g., payment processors, transportation, support, data analysis)

  • Business and marketing partners (following their own privacy policies)

  • With your explicit consent (e.g. social networks, login integrations)

  • Within our business group

  • In legal cases or business transactions (e.g. merger, insolvency, legal obligations)

Categories of shared data:

Data Type Recipients
Identifiers (name, email, etc.) Service providers, partners
Business information (orders, support) Suppliers, partners
Navigation and geolocation data Shopify, marketing, analytics

We do not share sensitive data without your consent, nor do we infer personal characteristics based on it.

Third Party Sites and External Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We recommend that you read their policies before providing any data.

Children's Data

Our services are not intended for minors. If you are a parent or legal guardian and become aware that your child has provided us with personal data, please contact us so we can remove it.

Data Security and Retention

No system is 100% secure. Avoid sharing sensitive data through insecure channels.

How long your data is retained depends on various legal and operational factors, such as account maintenance, legal obligations, dispute resolution, or fraud prevention.

Your Rights

Depending on the country in which you reside, you may have the following rights:

  • Access: Know what data we have about you

  • Deletion: Request the deletion of your data

  • Rectification: Correct incorrect data

  • Portability: Request a copy of your data

  • Restriction of processing: Request to limit the use of your data

  • Withdrawal of consent

  • Refusal or Appeal: Right to contest decisions or refuse direct marketing

  • Managing communication preferences: You can unsubscribe at any time.

To exercise these rights, please contact us using the information below. We may request proof of identity before responding to your request. We do not discriminate against users for exercising these rights.

Complaints

If you have any complaints about how we process your data, please contact us. If you are not satisfied with the response, you can file a complaint with your country's data protection authority. For the EEA, see the list of competent authorities here .

International Users

We may store and process your data outside the country where you reside, including by partners and service providers located abroad.

Contact Information

Store Name: Razu
Address: Rua Aresta Branco, No. 5, 2nd Right, 2775-159 Parede, Portugal
NIF: 294337334
Email: apoio@razu.pt
Telephone: 920 365 023

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We do our best to respond to emails within 1-2 business days.